![]() But we have also devised a shortened list, based on commonly used abbreviations that you should seriously consider implementing in your call centre. We have compiled a list of 541 of contact centre abbreviations, which is available to download in Excel format. Try to translate the instructor’s language into your own. If you use abbreviations and symbols, be consistent. Try to condense the instructor’s language into key words or phrases. is approximately equal to, is similar to. Although you will probably develop your own note-taking style after a while, here are a few hints: Be as succinct as possible. does not equal, is not the same as, does not result in. Another would be RCVD = Received, which highlights how you can instead simply remove the vowels from any given word or phrase.Īcronyms, including CTI = Customer Telephoned In, are also useful to shorten phrases by initialising them, as well as short codes such as ~ = approximately, which replace their word equivalents. & or + and, plus, with (the ampersand symbol can be difficult to draw freehand so many people use a squiggle to represent ‘and’) minus, without. ![]() These abbreviations include acronyms, short code and shorthand replacements for commonly used words and phrases in the call centre.įor example, CUST = Customer would make an ideal shorthand replacement as you have reduced the length of the word. It can be a great method to help your advisors to shorten wrap time, which is an important time period for call centre advisors to complete after-call work (ACW).ĪCW includes duties such as updating the contact centre system with the previous caller’s resolution, reporting their next steps and ordering any relevant notes and details.įor more call centre terms, have a look at Contact Centre Jargon and Terminologies. Here is a list of abbreviations that can be used for speed-typing notes into the customer system.
0 Comments
Leave a Reply. |